Delivery & Returns

 

Discreet Postage;

At Grizzly Seed Bank we respect your privacy and always send orders in discreet, plain packaging with no reference to our company or the contents of the package. The only information that will appear on the envelope will be your name and address.

UK Deliveries;

All our deliveries are dispatched on a signed for service due to insurance purposes. 

*1 Class Signed For (1 – 3 Days) – Royal Mail aim to deliver your item(s) the next working day, however please allow up to 3 days for your order to arrive. 

*Special Delivery Guaranteed Before 9PM (Delivered the next working day before 9PM after our processing period)

All UK orders over £100 are upgraded to ‘Royal Mail Special Delivery’ for free. Your order will be delivered before 9pm the next working day after dispatch**

**Applies to orders made before 11am. 

Please do allow up to 24 to 48 business hours for us to process an order before we hand it to the courier.

You’ll receive a dispatch email with all the tracking details shortly after the order has been handed to the courier.

International Deliveries;

All our deliveries are dispatched on a signed for service due to insurance purposes. 

Most international deliveries are expected to take between 5 – 15 working days but we cannot guarantee this as some orders may take longer. You will receive full delivery details and your tracking code shortly after your order is dispatched. Please do allow up to 24 to 48 business hours for us to process an order before its dispatched. 

Discreet Delivery (Stealth Packaging) 

We can provide a discreet delivery option for extra security and privacy purposes. This entails seeds being sent in discreet outer packaging. You can choose either a DVD or a T-shirt as stealth packaging option. All ‘UK’ Stealth Packaging options are upgraded to Special Delivery to arrive the following day after dispatch.

Grizzly Seed Banks’ Returns Policy

Any items that you would like to return have to be approved by Grizzly Seed Bank first.

  • All returned products must be sent via a signed for service for insurance purposes

You can gain consent by contacting us by email, or our contact form. You can return items 14 days from the first day you receive your order and they must be returned in an unused state and in their original packaging. Although we will refund the cost of the items, unfortunately we can not refund any shipping costs. Please use the return address supplied with your delivery.

  • Please do state either the order number, or full name and delivery address used to place the order.

Damaged or Faulty Products

  • *All returned products must be sent via a signed for service for insurance purposes

It is an unfortunate and very rare event that a customer will receive a faulty or damaged item from us, but if this occurs we will always be more than willing to help. Any items that you want to return have to be approved by Grizzly Seed Bank first. You can gain consent by contacting us by email or our contact form. Please send the item back to us within 14 days and we will refund the postage cost of sending the item to us as well as the cost of the damaged item.

  • Please do state either the order number, or full name and delivery address used to place the order.

Grizzly Seed Banks’ Exchange Policy

  • All exchanged products must be sent via a signed for service for insurance purposes
  • Please do state either the order number, or full name and delivery address used to place the order.

Similar to our delivery policy, you must send any items you want exchange to us within 14 days of receiving your delivery. Items need to be in a new and unused state, in their original packing and sent using a recorded delivery service. You must state which items you wish to receive as a replacement and we will then charge your card if there is any price difference for the items in the exchange and also the cost of sending these items back out to you. Any items that you want to exchange have to be approved by Grizzly Seed Bank first. You can gain consent by contacting us by email or our contact form.

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