FAQs

On-line orders 

Please choose your payment option during checkout and all instructions will be given.

When using Direct Bank Transfer (BACS) Payments can take up to 3 days to clear. We can not dispatch your order until payment is complete.

Can I collect my order?

Sorry, at this time we are unable to offer the ability to come and collect your items and orders should be placed online.

Do you deliver worldwide?

Grizzly Seed Bank do ship worldwide however, when you place an order you are confirming that you have checked with your local law and you have the go ahead to place an order. If you are worried about your privacy, we provide a discreet delivery option. This entails seeds being sent in discreet outer packaging. You can choose either a DVD or a T-shirt as stealth packaging options.

Do you send all seeds in original packaging?

We send all seeds in their original packets, unless you order a single seed, or a seed quantity not supplied by the breeder in which case they are removed from their original packaging. When checking out we do offer our Discreet Shipping method, if you choose this we will then remove seeds from their original packaging and clearly label them in small bags – we recommend this option if you are concerned with privacy.

Will my order arrive in discreet packaging?

All orders will be sent to you in an unmarked,  padded envelope and only your name and address will be printed on the front. There will certainly be no reference to Grizzly Seed Bank or the contents of the envelope on your package.

How will my order appear on my bank statement?

Similar to the packaging of your order, we try to make this as discreet as possible; therefore your payment will appear as ‘Grizzy Souvenirs’ on your bank statement.

Will I receive a tracking number once I have placed my order?

When you have completed your purchase a confirmation email of your order will automatically be sent to you and another will be sent to you when your order is dispatched. This will contain your tracking number.
If you do not receive a tracking number, please check your junk mail before you contact us.

When will my parcel arrive?

All UK orders over £100 are sent via ‘Royal Mail Special Delivery’ for free. Your order will be delivered before 1pm the next working day**

**Applies to orders made before 11am. 

UK orders should be delivered the next working day however please allow 2-3 days before contacting us**

**Applies to orders made before 11am

We aim to deliver international orders within 5-10 working days. However, please note that on extremely rare occasions they may take up to 21 working days. International deliveries are sent using the ‘track and trace’ method and will be posted through your letterbox if size permits this.
The majority of international will require a signature when your order is delivered.
If the attempt to deliver your parcel is unsuccessful it will be returned to your local post office and a card will be posted through your door informing you of where your parcel has been left and when it will be available for collection..

What should I do if my seeds are faulty or damaged?

In the unfortunate and very rare event that a customer receives a faulty or damaged item from us. Please contact us first, usually we will ask you to send the item back to us and we will refund the postage cost of sending the item to us as well as the cost of the damaged item. 

Do you have a Returns Policy?

Before you return an order you MUST contact Grizzly Seed Bank by email as any returns must be consented by us. Any items that are returned to us without prior communication and approval will be sent back to you. Returns must be sent within seven days of you receiving your order and in an unused condition. Cost of the items will be refunded but we cannot refund any shipping charges.

What is your Exchange Policy?

If you want to exchange any produce you again must do so within seven days of your first receiving your order. Any items returned for exchange need to be in original packaging and in an unused condition. You must include which replacement items you would like us to send to you and then we will charge your card for any extra cost if there is a difference in price from your original order. Also, the shipping costs of sending these items to you will be charged from your card.

Do I have to pay for delivery for seeds?

Yes. All prices advertised on the website are the prices for seeds alone. When you reach the checkout stage a delivery charge will be added on to your order.

What do I do if I have problems placing my order online?

Please contact support who will help you!

I was ordering online and an error on the website occurred. Was my order processed?

If your order has been processed successfully you will automatically receive a confirmation email. Please check your email and junk mail folders for this confirmation and if you’re unable to find it, contact us via telephone or our contact page and we will investigate.

Do I get a free seed with my order?

Yes. We always have new free seed offers here at Grizzly Seed Bank which you can find more information about on our Free Seeds page.

Where do I use my discount code?

If you’re lucky enough to get your hands-on one of our many discount codes, there is a promotional box on the page where you checkout. Simply type or paste your code into this box.

What are the different methods of payment I can use?

We currently have the following payment methods:

  • Direct Bank Transfer
  • Pay With Credit/Debit Card
  • Pay with Bitcoin (Via Gourl)
  • Pay with 50+ cryptocurrencies (via Coinpayments)
  • Pay with Cash
Am I able to buy single seeds?

Yes. There is a range of seeds where you can purchase just the one, singular seed.

How do I grow my seeds once I have received them?

We only sell seeds to be kept as souvenirs. We have seeds from the greatest breeders from across the world and some of the rarest and best varieties, however UK laws state the growing of cannabis is illegal and only allows seeds to be sold for souvenir purposed or for storage to preserve nature’s genetics.

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